THE PROBLEM
A packed waiting room
With qWisely: Patients join by scanning the QR code at reception. Their place is saved on their phone, so they can wait outside or in their car instead of sitting shoulder to shoulder in the waiting area.
FOR CLINICS & CONSULTATIONSFewer people waiting,
Fewer people waiting,
more time for patients.
Patients scan a QR code at reception, get a token and see a live wait time on their phone. They can wait in the car, at a nearby café or at home, and come in when their turn is close. Your front desk spends less time answering “how much longer?”.
No app for patientsNo patient sign-upReady in minutes
CHALLENGES WE SOLVE
What a busy clinic morning usually looks like, solved
Packed benches, patients standing in the corridor and a receptionist answering the same question all morning. qWisely moves the waiting off your premises without losing anyone’s place.
THE PROBLEM
Patients don’t know how long they’ll wait
With qWisely: Each consultation type has a typical time, so patients see a live position and estimated wait that updates as the doctor moves through the list. The estimate also learns from your clinic’s real consultation times.
THE PROBLEM
Missed turns when patients step out
With qWisely: On supported phones, patients can turn on alerts for about 5 minutes before their turn and when they are called, even with the phone locked.
THE PROBLEM
Several doctors and rooms, one reception
With qWisely: Add each doctor, room or nurse station as a service point. When a doctor calls the next patient, the patient is told which room to go to. Each doctor can log in and see only their own room.
THE PROBLEM
Urgent cases and patients not around
With qWisely: “Call now” lets you see any waiting patient out of turn when it’s needed. If a called patient isn’t there, skip them so the next one or two go first. They keep their place in line.
THE PROBLEM
Calling out names in a crowded room
With qWisely: Show the display board on a TV in the waiting area. It shows the token being seen in each room and plays a chime when a new patient is called, so nobody has to shout names.
THE PROBLEM
Not knowing your peak hours
With qWisely: Insights show your busiest hours and days, average waiting time, no-show rate and how long each consultation type really takes. Use them to plan doctor timings and front-desk staff.
STEP-BY-STEP SETUP
Set up your clinic in six steps
Most clinics are ready in a few minutes. Here is what to set up, with example values you can copy and adjust.
Create your account and add your clinic
Sign up with your email, then enter your clinic’s name and address. Only you and your staff need an account. Patients never do.
Want each doctor to have a separate queue and QR code? Add each doctor as their own business under the same account.
Add your doctors and rooms as service points
Add one service point for every doctor, room or station that sees one patient at a time. Use names patients will recognise when they’re called.
Room 1 · Dr. MehtaRoom 2 · Dr. RaoNurse stationLabIs a doctor not in today? Switch their service point off so the wait estimate only counts the doctors who are seeing patients.
List your consultation types with time and fee
Add the visit types patients can choose from. The time is used for wait estimates and the fee is shown to patients before they join. You can leave the fee empty.
Service Time Price General consultation 10 min ₹400 Follow-up visit 5 min ₹200 Specialist consultation 20 min ₹800 Vaccination 5 min — Dressing / injection 10 min ₹150 Report review 5 min — Insights point out when a visit type usually takes much longer or shorter than the time you set, so you can keep estimates accurate.
Give your staff their own login
From the Team page, add doctors, nurses and reception staff with their own email and password, and choose what each person can do.
- Doctors: “Manage queue”, tied to their own room, so “Call next” sends the patient to them.
- Receptionist: “Manage queue” for the whole clinic, to add walk-in patients and keep the line moving.
- Clinic manager: “View insights” and “Edit business” only for the people who need them.
Put up your QR code and waiting-room screen
Download your QR code and print it for the entrance and reception desk. Optionally, open the display board on a TV in the waiting area.
- The display board shows each room’s current token and plays a chime when a patient is called.
- It also shows the QR code, so arriving patients can join straight from the screen.
Run your clinic day from the dashboard
Doctors can use their phone, and reception can use the front-desk computer.
- “Call next” finishes the current patient and calls the next one to that room.
- Add walk-ins for elderly patients or anyone without a smartphone, using their name and visit type.
- Set the clinic to “On break” during the doctor’s break, and “Closed” after hours to stop new joins.
GOOD TO KNOW
Questions clinics ask
Do patients need to download an app or sign up?
No. They scan the QR code with their phone camera and everything works in the browser. They only enter their name, and even that is optional.
Does qWisely store medical information?
No. qWisely only keeps the token, the visit type the patient picked and an optional name. It is a queue, not a patient records system.
What about elderly patients without a smartphone?
Reception adds them as a walk-in from the dashboard. They get a token number in the same queue as everyone else and can watch the display board.
Can we see an urgent patient first?
Yes. Use “Call now” on any waiting token to see that patient right away. Everyone else keeps their place.
Can patients book appointments in advance?
Not at the moment. qWisely is a live walk-in queue. Patients join when they arrive or when they are on their way.
ALSO BUILT FOR
FOR CLINICS & CONSULTATIONS
Ready for a calmer waiting room?
Set up your doctors and consultation types in minutes, put up your QR code and let patients wait wherever they’re comfortable.