THE PROBLEM
Long lines at returns and pickup
With qWisely: Customers join by scanning the QR code at the counter. Their place is saved on their phone, so the line moves off the shop floor and the counter area stays clear.
FOR RETAIL & PICKUP COUNTERSShorter counter lines,
Shorter counter lines,
more time to browse.
Customers scan a QR code for returns, order pickups, alterations or help at the service desk. They keep shopping while they wait and come to the counter when their turn is close. Your store floor stays clear, and waiting time turns into browsing time.
Customers keep shoppingNo app for customersReady in minutes
CHALLENGES WE SOLVE
Counter problems every store knows, solved
Sale days, festive seasons and weekends bring long lines at the returns desk and the pickup counter, and customers who give up and leave.
THE PROBLEM
Customers stuck in line instead of shopping
With qWisely: A live position on their phone lets customers keep browsing while they wait. Time that was spent standing in line turns into time spent in your store.
THE PROBLEM
Quick pickups waiting behind long requests
With qWisely: Give each request its own time. Wait estimates add up what’s actually ahead, so customers see an honest wait instead of guessing from the length of the line.
THE PROBLEM
Several desks, one confused crowd
With qWisely: Add each desk or staff member as a service point. When a desk calls the next customer, the customer is told exactly which desk to go to.
THE PROBLEM
Customers missing their turn while browsing
With qWisely: On supported phones, customers can turn on alerts for about 5 minutes before their turn and when it’s their turn. If they still miss it, skip them and they keep their place.
THE PROBLEM
Not knowing when to add counter staff
With qWisely: Insights show your busiest hours and days, average wait, drop-off rate and how long each request takes, so you can staff counters for sale days and weekends.
STEP-BY-STEP SETUP
Set up your store counters in six steps
Most stores are ready in a few minutes. Here is a typical setup for returns, pickups and service desks.
Create your account and add your store
Sign up with your email, then enter your store’s name and address. Only you and your staff need an account. Customers never do.
Several stores? Add each one as its own business under the same account and compare them in insights.
Add your desks as service points
Add a service point for every desk or staff member who serves one customer at a time.
Returns deskPickup counterAlterationsService deskBilling helpIs a desk closed today? Switch it off so wait times only count the desks that are open.
List what customers come to the counter for
Add the requests customers choose from when they join. The time is used for wait estimates. Prices are optional and shown to customers.
Service Time Price Online order pickup 3 min — Return / exchange 8 min — Alterations 10 min ₹150 Gift wrapping 5 min ₹50 Product demo 15 min — Warranty / service request 10 min — Insights flag requests that usually take much longer or shorter than set, so you can keep estimates accurate.
Give your staff their own login
From the Team page, add counter staff with their own email and password, and choose what each person can do.
- Desk staff: “Manage queue”, tied to their own desk, so “Call next” sends the customer to them.
- Floor supervisor: “Manage queue” for the whole store, to add walk-ins and handle skips.
- Store manager: “View insights” and “Edit business” for the people who need them.
Put up your QR code where lines form
Print your QR code for the returns desk, the pickup counter and the store entrance. Optionally, show the display board on a screen near the counters.
- The display board shows each desk’s current token and plays a chime when a customer is called.
- It also shows the QR code, so customers can join straight from the screen.
Run the counters from the dashboard
Staff use the dashboard on the counter computer or their phone.
- “Call next” finishes the current customer and calls the next one to that desk.
- Add walk-ins for customers who prefer not to scan, with their name and request.
- Set the counters to “On break” during a shift change, and “Closed” at closing time to stop new joins.
GOOD TO KNOW
Questions stores ask
Do customers need to download an app?
No. They scan the QR code with their phone camera and everything works in the browser. No app and no sign-up.
Can customers keep shopping while they wait?
Yes. That’s the idea. Their phone shows a live position and wait time, and on supported phones they can get alerts before their turn.
Does qWisely connect to my billing or order system?
No. qWisely manages the line at your counters. Orders, returns and billing stay in your current systems.
Can I serve a quick pickup first?
Yes. Use “Call now” on any waiting token to serve that customer straight away. Everyone else keeps their place.
Can different desks have separate lines?
Within one queue, any free desk calls the next customer. If you want a completely separate line, for example for pickups, add it as its own business with its own QR code.
ALSO BUILT FOR
FOR RETAIL & PICKUP COUNTERS
Ready to clear your counter lines?
Set up your desks and requests in minutes, put up your QR code and let customers keep shopping while they wait.