LEGAL

Terms of use

Last updated 7 November 2026

These terms apply when you use qWisely, either to run a queue for your business or to join one as a customer. By using qWisely you agree to them. If you don’t agree, please don’t use the service.

The service

qWisely gives businesses a QR code, a live digital queue, a dashboard, a display screen and insights. Customers join from their phone’s browser. Joining a queue is always free for customers.

Business accounts

You must be at least 18 and allowed to act for the business you set up. Keep your password private. You are responsible for what happens in your account, including what your team members do. Give accurate details about your business, so customers aren’t misled.

Plans, limits and coupons

Each plan has the limits shown on our Plans and pricing page. Reaching a limit stops you adding more; it doesn’t remove what you have. A coupon gives a plan free for the stated period, once per account. It can’t be sold or transferred, and we may cancel it if it’s misused. When a coupon ends, the account returns to the Free plan. Paid plans will be billed at the prices shown when you buy them. We may change plans or prices, and will tell you before a change affects a plan you pay for.

Fair use

Don’t use qWisely for anything illegal, to mislead or harass customers, or to send spam. Don’t try to break, overload, scrape or get around the limits of the service, or access accounts and queues that aren’t yours. We may suspend accounts that do.

Wait estimates and alerts

Wait times are estimates based on the services chosen and recent service times. Real waits can be longer or shorter. Alerts depend on the customer’s phone, browser, settings and connection, and may arrive late or not at all. Don’t rely on qWisely alone where a missed turn could cause harm, such as urgent medical care.

Your business’s data

You own the information you add about your business. You let us store it and show it as needed to run the service, for example showing your business name and services to customers. You are responsible for treating your customers’ details fairly and lawfully. Our Privacy policy explains how we handle personal data.

Availability

We work to keep qWisely running, but we can’t promise it will always be available or free of errors. We may change, add or remove features over time.

Ending your use

You can stop using qWisely at any time, and ask us to delete your account. We may suspend or close an account that breaks these terms, and we’ll tell you why unless the law prevents it.

Liability

qWisely is provided “as is”. As far as the law allows, we aren’t liable for indirect losses, such as lost sales or customers, and our total liability to you is limited to what you paid us in the three months before the claim. Nothing in these terms limits liability that the law doesn’t allow us to limit.

Law and changes

These terms are governed by the laws of India. If we change them, we’ll update the date above, and tell business owners about important changes before they apply.

Contact and grievances

Questions, requests or complaints about your data or these terms: email support@qwisely.com, or use Talk to us.